A convenient way to access NHS healthcare
We’re dedicated to delivering the most convenient GP service available on the NHS. Here’s how it works…
Book an appointment in seconds
You can book a video GP appointment from the babylon app at any time of day or night. Consultations are available 24/7 and you can usually be seen within 2 hours.
Just choose ‘Appointments’ in the navigation bar to get started. It only takes a few seconds.
See a GP from wherever you are
When it’s time for your appointment your doctor will call you through the app, so there’s no waiting around.
The doctor will discuss your symptoms with you and may ask you to show them some things on camera, such as a skin rash, or perform simple checks, like feeling the glands on your neck.
You’ll need to make sure you’re in a private place with a reliable internet connection. If for any reason the connection drops, your GP will call you back.
Replay your appointment anytime
If you’d like to remind yourself about the doctor’s advice, you can review your appointment videos and see the doctor’s notes at any time.
You can view your clinical records in the ‘Me’ section of the babylon app. You’ll be asked to enter your password again for added security.
Not sure if you need to see a GP?
babylon’s interactive symptom checker asks you questions to analyse your condition and gives you useful medical information and accurate triage advice on what to do next.
This triage service has been developed by a team of dedicated doctors and scientists using the latest technology in artificial intelligence.
It’s always on your phone if you just have a quick question or aren’t sure if you need to speak to a GP.
Face to face appointments
Sometimes you may need to be seen in person by a doctor or nurse, for example if they need to listen to your chest or carry out certain tests.
In these cases a face to face appointment will be arranged with you at your choice of our GP clinic locations.
Face to face appointments: Monday to Thursday 8am - 8pm, Friday 8am - 6:30pm, Saturday 8am - 5pm.
Click here for details around home visits and urgent care.
Prescriptions and referrals
If you need an NHS prescription it will be sent to a local pharmacy of your choice for convenient collection. If you’re eligible for free prescriptions, this won’t change.
If needed, your doctor will be able to make NHS referrals to secondary care practitioners for specialist issues or therapies.
Monitor your health
Keep on top of your health by tracking your test results, exercise and health information in the app.
The babylon app lets you keep tabs on your health using a Monitor tool that integrates with over 150 existing health apps and wearables
The service is free for all patients who register with us as their NHS GP practice. You can register online in 3 minutes, and you will need to validate your identity via the app before you see a GP.