See an NHS GP in minutes for free*

  • On mobile in minutes 24/7

  • In person at a choice of locations

  • Prescriptions delivered to your local pharmacy

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*To register you will need to switch from your current GP practice. Once an application is made, a registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.

Babylon and the NHS

An NHS GP practice that works around you.

Our GPs are available 24 hours a day, 365 days a year. Every session is free, no matter how long the appointment lasts. We offer a full NHS GP service including digital appointments, physical appointments at one of our five locations, repeat prescriptions and specialist referrals.

By registering, you will be switching from your current NHS practice to GP at hand.

Over 30,000 people already have GP at hand as their NHS GP, with a 96% satisfaction score

4.8 average user rating on the App Store

Increasingly impressed with @BabylonGPatHand from @babylonhealth! Lovely NHS GPs, quick service, and helpful clinical services team. A+!

I made an appointment with my Dr 30m ago. 20m ago I was video calling him. Now I’m picking up a prescription. The future is cool. @BabylonGPatHand

Free @BabylonGPatHand service by @babylonhealth is proving to be revolutionary. A great customer experience. #HealthTech

How it works

Virtual GP appointment

See a doctor quicker. Video appointments are available 24/7 on mobile or tablet and often within two hours of booking.

Prescriptions sorted

Our NHS GPs prescribe medicines which you can collect from a local pharmacy of your choice, usually within the hour.

Your choice of clinics

If you need to see a doctor in person, we have five clinics in London and you can visit the one most convenient for you.

Digital Healthcheck

Healthcheck is a free information and educational tool to help you understand health risk factors, health profile, and lifestyle changes designed to help achieve a healthy lifestyle.

Instant symptom checker

Check your symptoms and get health information anytime using the symptom checker.

Medical records

Quickly view medical notes and replay a video of your appointment with records securely stored in your app.

The NHS requires that each person be only registered with one GP practice.

Babylon GP at hand is an NHS practice offering a full GP service.

This service is free to anyone switching from their registered NHS GP practice to us. There are some patient conditions and characteristics for which this service may not be appropriate. If you have any concerns, read our FAQs below or call our support line on: 0330 808 221

Dr Zahra Damji

GP

Dr Matt Noble

Associate Medical Director

Meet our doctors

They are either GMC or NMC registered and operate to the highest clinical standard.



Referrals

Just like any other NHS GP, our doctors can make referrals for hospital, community and specialist appointments.

Face-to-face appointments

During your virtual appointment your doctor will assess your needs and, if you need a physical appointment, they will make a referral.

Nurse appointments

Our doctors can also make referrals for nurse services, like blood tests, smears and travel clinics.

Locations and Services

GP at Hand Clinic, Lillie Road

Services

Cervical Smear tests

Repeat pill checks 

Travel Health clinic

Wound care, clip & stitch removal

Phlebotomy

Ear syringing

Electrocardiogram (ECG)

24 hour Ambulatory blood pressure monitoring (ABPM)

NHS health check

Asthma review 

B12

Address

139 Lillie Rd

SW6 7SX

Hours of operation

Monday – Friday: 8am – 6.30pm

Saturday: CLOSED

Sunday: CLOSED

The Medical Centre, Munster Road

Services

Cervical Smear tests

Repeat pill checks

Travel Health clinic

Routine adult & childhood immunisations

Wound care, clip & stitch removal

Spirometry

Phlebotomy

Ear syringing

Electrocardiogram (ECG)

24 hour Ambulatory blood pressure monitoring (ABPM)

NHS health check

Asthma review

B12

Address

292 Munster Road

SW6 6BQ

Hours of operation

Monday – Friday: 8am – 8pm

Saturday: 9am – 5pm

Sunday: 9am – 5pm

South Westminster Centre for Health

Services

Cervical Smear tests 

Repeat pill checks and depo contraceptive injection

Wound care, clip & stitch removal

Phlebotomy

Ear syringing

NHS health check

Asthma review 

Diabetes review 

B12


Coming soon

Electrocardiogram (ECG)

Travel Health clinic

Routine adult & childhood immunisations

Address

82 Vincent Square

Westminster

SW1P 2PF

Hours of operation

Monday – Friday: 8.30am – 5pm

Saturday: CLOSED

Sunday: CLOSED

King’s Cross BUPA Health Centre

Services

Cervical Smear tests
Repeat pill checks and depo contraceptive injection
Wound care, clip & stitch removal
Phlebotomy
Ear syringing
NHS health check
Asthma review
Diabetes review

B12


Coming soon
Electrocardiogram (ECG)
Ambulatory ECG tracing

Travel Health Clinic

Routine adult & childhood immunisations

Address

Battle Bridge House

300 Gray's Inn Road

King's Cross

WC1X 8DU

Hours of operation

Monday – Friday: 8am – 6.30pm
Saturday: 8am – 6pm
Sunday: CLOSED

Newby Place Health & Wellbeing Centre

Services

Cervical Smear tests 

Repeat pill checks and depo contraceptive injection

Wound care, clip & stitch removal

Phlebotomy

Ear syringing

NHS health check

Asthma review 

Diabetes review 

B12


Coming soon

Electrocardiogram (ECG)

Ambulatory ECG tracing

Travel Health clinic

Routine adult & childhood immunisations

Address

21 Newby Place

E14 0EY

Hours of operation

Monday – Friday: 8am – 8pm

Saturday: 9am – 5pm

Sunday: 9am – 5pm

FAQs

Can't find what you're looking for? Search below or view all FAQs.

View all FAQs

How do I register?

Please make sure this service will suit your needs before registering. Click on the Switch now button at the top of the page and enter your postcode to see if you’re eligible and fill out the application form. We currently offer our service to people who live or work in zones 1 - 3 in London.


It is a requirement of the NHS that you are only registered with one GP practice. This means that when you register with us, you will no longer be registered with your other practice.

Why can I only be registered with one NHS GP practice?

To ensure a complete medical history is available to the team providing your care the NHS only permits you to be registered with one GP practice at a time. This enables consistency and less disruption to care.

When will I be registered?

You can sign up in minutes and we aim to process registrations within two days. However, we have experienced a high volume of applications recently, so it could take up to a few weeks to register you and get your medical records transferred over.

How will I know I am registered?

After you have submitted your application, please download the app and enable in-app notifications so we can notify you when your registration is complete. We will also send you an email to let you know we have received your application, and a welcome email once it has been processed. Once registered, you can book appointments in the app and use our full range of services. While you are waiting to be registered, you are still able to use your existing GP practice.

Can I access my existing GP while I am waiting?

Yes - you will remain registered with your existing GP until your application is processed. You can also use the symptom checker to check your symptoms.

What happens to my NHS medical records?

Your records will be securely transferred from your current GP to us. This will provide our doctors with your full medical history to ensure we are able to provide you with the highest quality of care.

I had a technical error with my application.

Please contact our support team who will be happy to help. We’re open from 8am to 10pm, 7 days a week. +44 (0) 330 808 2217

How do I arrange regular medication or repeat prescriptions?

Once a medicine has been set up as a repeat prescription it can be requested via email on gpathand@nhs.net. Please specify full details of the medicine, your full name, date of birth and the collection pharmacy of your choice. Repeat prescriptions should be requested a minimum of three working days before required. Some prescriptions cannot be sent electronically and will be sent in the post, which means there may be a short delay.

What if I want to return to my existing GP?

If you want to return your previous GP, you do not need to tell us. You only need to visit, call or email your previous practice and re-register with them.

What happens if I get pregnant?

NHS requirements currently state that a digital health service is not allowed to treat pregnant women. While pregnant, you will need to register with a traditional GP service to be treated.

What is Healthcheck?

Healthcheck is available free-of-charge to all Babylon GP at hand members. The information is sent directly to you and isn’t saved to your NHS health record. If you'd like to speak to one of our Babylon GP at hand doctors about any information you learn about from Healthcheck, they will be more than happy to assist.

How is Babylon GP at hand related to the rest of the NHS service?

We are a partner of the NHS and offer the same services as a traditional NHS GP practice. This includes digital and physical appointments, specialist referrals, mental health referrals, nurse appointments, women’s health advice, travel vaccinations, baby immunisations and family planning.

How do I arrange a face-to-face appointment?

We always ask you to complete a digital appointment first. If, after that, you need a face-to-face appointment, please call our support line.

Support line:  0330 808 221

Can I see the same doctor for every appointment?

When you book a digital or physical appointment, you will be assigned a GMC registered, NHS doctor who will have access to your medical records and notes. If you want to see the same doctor you saw for your last appointment, you can call our support line. Please be aware that not all doctors work every day, so you may need to wait for the appointment.

Support line:  0330 808 221

Is there a travel clinic?

We offer travel clinic services at our Babylon GP at hand Clinic, Lillie Road and The Medical Centre, Munster Road sites. Please make a GP appointment via the app and ask for a referral.

Can I request to see a female doctor?

You can request to see a female or male doctor through our support line. At the time of booking your face-to-face appointment, you will be asked by our support staff if you would like a chaperone to be present or you can request that a chaperone is present. A chaperone could be suggested by our support staff if there is an intimate examination indicated. If a chaperone has been requested, but we do not have one available, we will give you an alternative appointment when we can ensure a chaperone will be present. All of our staff acting as chaperones have been trained to be chaperones and have undergone the required DBS checks.

Support line:  0330 808 221

What patient support is available?

Our patient support team are available everyday between 8am -10pm. You can call us on 0330 808 2217 or email gpathand@nhs.net.

How do I have an appointment using my mobile?

Once you have downloaded the Babylon app on your mobile and logged in: Select Appointments from the home screen and choose when you would like to speak to a doctor (the closest time available will be shown but you can opt for a different time or day). Please choose between a video or phone appointment. You’ll have the option to addl notes and a photo to your  booking. This is useful if you would like your GP to know more about your condition before your appointment begins. When you're ready, tap confirm. The GP will call you at the start of the consultation so you don't have to wait around.

Can I have an appointment on my desktop computer?

Yes, to book an appointment on your desktop, sign into your account via the Babylon website. Go to ‘Book an Appointment’ at the top of the screen and choose when you would like to speak to a doctor. Please choose a video appointment and ensure you have a webcam connected. You’ll have the option to add notes and a photo to your booking. This is useful if you would like your GP to know more about your condition before your appointment begins. When you're ready, click confirm.

How to join Babylon GP at hand

  • 1

    Check your eligibility

    At the moment our service is available for people who live or work in zones 1-3 in London.

  • 2

    Enter your details

    We’ll need to know your name, contact details and current GP practice.

  • 3

    Confirm your identity

    You can do this via the app with your passport or driving licence

  • We process your application.

    We aim to complete this in 48 hours, but it could take a few weeks due to the high volume of applications. Until we have confirmed your registration, please continue to see your existing GP.

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Babylon’s AI services provide health information only, and do not provide a diagnosis. The AI services respond to the information entered, and the information provided is based on risk factors and statistics, rather than a personalised assessment. The AI services are not a substitute for a doctor, and should not be used in a medical emergency.

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