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COVID-19 Vaccine Information

Page reviewed at 11:00 on 28th September 2021

You can book your vaccination online via the NHS National Booking Service if you're aged 18 or over and registered with a GP surgery in England.

Please continue to follow the national public health guidance to control the virus. COVID-19 is still very prevalent and highly infectious: you could still get COVID-19 and spread it to others even if you have been fully vaccinated.

Frequently asked questions

I am unable to have the COVID vaccination for medical reasons – how can I get a medical exemption ?

Thankfully most people are now able to safely receive the COVID vaccination. However, a small number of individuals have a medical reason which means they cannot easily get vaccinated or tested.

The NHS COVID pass may be used for entry to some large events and venues. NHS Digital has advised individuals can self-declare their medical exemption directly with the staff at domestic events and venues if required for entry. A letter from your GP is not required to prove your medical exemption.

NHS Digital are working on functionality in the NHS app that allows individuals with a medical exemption to show an NHS COVID Pass. We will update this page when we know more information on this. The yellow lanyard scheme can be used in the interim as a discreet sign that somebody has a hidden disability to support the process.

How can I get a vaccine for my child (aged 12 to 15)?

All children aged 12-15 will be eligible for one dose of the Pfizer vaccine. The vaccine will be arranged and administered in schools. We are unable to arrange vaccinations for children aged 12 to 15 unless they are in a clinically vulnerable risk group.

When can I get a booster vaccine?

You'll be offered a booster dose by the NHS or your GP when you are eligible, at least 6 months after you had your 2nd dose. Invitations will be sent out by post or SMS in priority order over the coming weeks and months, similar to the rollout of the 1st and 2nd dose vaccines. It's important not to contact your GP or the NHS for one before then.
Those who are currently eligible include people who've had 2 doses more than 6 months ago and are aged over 50 or classed as Extremely Clinically Vulnerable ("shielding"). Frontline health and social care workers will be invited to book an appointment through their employer.

See the full list of who can get a COVID-19 booster vaccine.
You may be able to book your booster vaccine through the national booking service if you are eligible now.

For more information and the latest updates on booster vaccines visit: COVID-19 booster vaccine.

Can I get my second dose moved earlier?

The guidance on this is very strict at the moment and we are not allowed to book second doses any earlier than 8 weeks. When booking online, you will be offered the first available date after 8 weeks.

More appointments and locations are being added all the time, so it is worth checking back to see if there are any earlier appointments. It is also worth looking out for any local mass vaccination pop-ups in your area, as sometimes these are given permission to give second doses early if they have capacity on the day.

Can you help me get an NHS Covid Pass using my vaccines or test results from abroad?

No. Whilst we can add details of these to your GP record, this will NOT enable the NHS App to create a Covid Pass. The ability to show any “overseas” Vaccination Certificate and request a Vaccination Passport is not currently available from the NHS.

For more information, you can call the NHS on 119 or use the NHS App support service.

I am new to the NHS and have recently registered with GP at Hand, when can I book my vaccine?

Once you have been registered with a GP practice, it usually takes 1-2 weeks for the NHS systems to be updated. Once the NHS systems have been updated you will be able to book your Covid vaccination online.

Please allow at least 2 weeks for the NHS systems to be updated when trying to book your vaccine online.

How do I prove my vaccination status when travelling abroad?

If you’ve had a full course of the vaccine (2 doses) in England through the NHS, you can access your COVID-19 vaccination status through the free NHS App or NHS website. If you do not have access to a smartphone, computer or tablet you can call the NHS helpline on 119 and ask for a letter to be posted to you.

You can access your NHS COVID Pass 2 weeks after having a full course of the vaccine. If you are using the NHS App, you do not need to request access from your registered GP. Your NHS COVID Pass will be shown within the app automatically after you've had 2 doses.

Find the full information on the UK Government website. To learn more about the NHS app, visit the NHS website.

I’ve had my COVID-19 vaccines abroad. How do I get my record updated and see it in the NHS App?

Please email your vaccine proof to and your vaccination will be added to your GP record.

However, you should be aware that if you’ve had any of your COVID vaccinations outside of England, it will not show on an NHS COVID Pass (‘vaccine passport’). This is currently only available for vaccinations administered through the NHS in England. NHS Digital are working on the functionality to display non-NHS vaccines within the NHS App and a system to allow this is expected to be launched later in the summer.

We are not able to issue any letters or proof of vaccinations. You should retain physical proof of any vaccinations you have outside of the NHS in case you are asked to show these when travelling.

How can I reschedule or cancel my vaccination appointment?

If you have booked at one of our centres in West London, you should have a confirmation text with the link you will need to cancel or change your appointment.

If you have booked via the National Booking Service, you should have received a confirmation code. You can use this to change your appointment at

I'm aged under 40, which vaccine will I get?

JCVI now advises that it is preferable for adults aged under 40 years without underlying health conditions that put them at higher risk of severe COVID-19 disease, to be offered an alternative COVID-19 vaccine to AstraZeneca, if available.

From 10th May, you are able to book your vaccination through the national booking service. They’ll provide you with an alternative vaccine which they’ll advise you of when you arrive for your appointment.

You can read the full government statement here.

I've had my first vaccine at a walk-in site/ pop-up site, how do I get my second dose?

If it's been over 24 hours since you had your first dose vaccination, you should be able to book your second dose via the national booking service. If it's been less than 24 hours, please wait and try again after 24 hours.

If you have any issues arranging your appointment, you can email us at Please provide the vaccination site details and which vaccine you had. We'll also need your full name, date of birth and postcode to look into this for you.

Can I pay to get the vaccination done privately?

No. COVID-19 vaccines are currently only available via the NHS vaccination programme at this time.

I’ve tried booking online but there is an error.

In the first instance, you can call 119 to check your details are correctly registered. If they are unable to help, please email and we will do what we can to assist you.

I've had my vaccine at a walk-in vaccination site but my Covid Pass hasn't updated

You'll usually see the updates on your Covid Pass within 24 hours of having your vaccination – however it can take up to 5 days for your records to be updated.

If your Covid pass has not been updated after 5 days, you should contact the walk-in vaccination site. Unfortunately, GPs are not able to update your Covid Pass with these details at present.