Terms of use

Babylon GP at hand: terms of use of website

These terms were most recently updated on 8th June 2017. Please read these terms and conditions carefully before using this website.

What's in these terms?

These terms tell you the rules for using our website www.gpathand.nhs.uk (our site).

Who we are and how to contact us

www.gpathand.nhs.uk is a site operated by Babylon GP at hand (We). We are a NHS GP Practice commissioned by NHS England (NHSE) providing primary healthcare services to patients registered with us. Our registered address is 139 Lillie Road, London, SW6 7SX

We are regulated by the Care Quality Commission (whose website is www.cqc.org.uk), the statutory regulator for health and adult social care in England.

To contact us, please email gpathand@nhs.net or telephone our customer service line on 0330 303 8000.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy and the section titled “Information Governance” in the terms applicable to the services We provide to you (Service Terms), which sets out the terms on which We process any personal data We collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies We use and the purposes for which We use them see our Cookie policy.

We may make changes to these terms

We amend these terms from time to time. When using our site, it is your responsibility to check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users' needs, applicable law and regulation and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

Our site is only for users in England

Our site is directed to people residing in England. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at gpathand@nhs.net or on 0330 303 8000.

How you may use material on our site

We and/or our licensors are the owners and/or the licensees of all intellectual property rights in our site, and in the material or content published on it (Works).  These Works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may view, download for caching purposes only and print page(s) from our site for your own personal use, subject to any restrictions set out in this section or otherwise set out in these terms.

Our status (and that of any identified contributors) as the authors of Works on our site must always be acknowledged.

You must not (unless you have our express written consent):

  • Modify the paper or digital copies of any Works you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Republish Works from our site (including republication on another website).
  • Sell, rent or sub-license any Works.
  • Show any Works in public.
  • Reproduce, duplicate, use, copy or otherwise exploit ant Works for a commercial purpose.
  • Edit or otherwise modify any Works.
  • Redistribute Works except for content specifically and expressly made available for redistribution (such as our newsletter).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the Works you have made.

Acceptable Use Policy

This section set out our acceptable use policy, which sets out additional terms under which you can access and use our site.

You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful, illegal or fraudulent, or has any unlawful, illegal or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm any person including minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • For any marketing purposes.
  • To conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting).
  • To knowingly copy, store, host, transmit, send, use, upload, publish or distribute any data or material that contains or is linked to viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms.
  • Not to access without authority, interfere or impair with, damage, or disrupt:
  • Any part of our site or availability of our site;
  • Any equipment or network on which our site is stored;
  • Any software used in the provision of our site; or
  • Any equipment or network or software owned or used by any third party.

Information on this site

The content on our site, including any medical information or guidance, is provided for general information and use only, to promote a broader understanding and knowledge of various health related topics.

It is not intended to amount to providing, or serve as a substitute or alternative to, medical advice, consultation, diagnosis or treatment on which you should rely and therefore should not be treated as such.

You must obtain professional medical or specialist advice before taking, or refraining from, any action on the basis of the content on our site. You should not delay seeking or ignore medical advice, consultation, diagnosis or treatment as a result of content on our site.

If you have specific questions about a medical condition or think you have a medical condition, please use our NHS GP services.

Although We make reasonable efforts to update the information on our site and to ensure it is accurate and complete, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources

Nothing in these terms excludes our responsibility for services provided by third parties to you on our behalf, who may use their websites to provide such services.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which are set out in our Service Terms.
  • Please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or loss of savings.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


We will determine, at our discretion, whether there has been a breach of these terms through your use of our site.  When a breach of these terms has occurred, We may take such action as We deem appropriate and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Blocking computers using your IP address from accessing our site.
  • contacting your internet service provider to request that they block your access to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as We reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms.  The responses described in these terms are not limited, and We may take any other action We reasonably deem appropriate.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction.