Help with everything else!
Once you have signed up on the NHS App and verified your identity, you will have access to:
To access these services, you should go to Your health in the NHS App. You can then view your medical record using the GP health record option.
Gaining access to another person’s medical record through the NHS App is called ‘Proxy Access’.
You can ask us to set up Proxy Access by sending us a message.
Adults who have parental responsibility for a child can ask to have access to their child’s record if the child is aged under 13 years old. We may need to see evidence of parental responsibility. This access will stop on the child’s 13th birthday.
For children aged 13 to 15, a Clinician will need to discuss this request with both you and your child.
For those aged 16 and over, Proxy Access will require the consent of the person whose record you are wishing to access. A Clinician may need to discuss this request with you both.
GP at Hand is an NHS GP service. To receive NHS care, you must be located in England. We will be unable to consult with you, issue any prescriptions, or make any referrals if you are not currently located in the UK.
If you are travelling abroad for a short period, we may be able to issue up to three months of your regular medication before you go. This will depend upon which medication you take, what monitoring is required, and will be up to the discretion of your Clinician. Please ensure you discuss this with your Clinician in plenty of time.
If you are resident outside England for more than six months, you will usually no longer be entitled to NHS care, and will be removed from our list. You can apply to re-register with us once you move back to England, if you live or work within 40 minutes travel time of one of our clinics at that time.
If you are travelling, you may be able to get help for paying for healthcare costs while you’re travelling abroad.
The NHS website has detailed information on this, and other aspects of travelling or moving abroad.
If you need to update your contact details, the easiest way is to do this via the NHS App.
You can also update your personal details online via our online consultation system. Simply select “Admin request” and then “Change personal details”.
You can self-certify for the first 7 days of any period of illness. This means that you do not need to give your employer a fit note or other proof of sickness if you are off work for less that 7 days (note that this period includes weekends and other non-working days).
If you are off work for longer than this, you will need a Fit Note from your GP. You can use our online consultation service to request this, and we will contact you if we need to speak to you further about your request.
