How can I access Telephone and British Sign Language (BSL) Translation Services?

To ensure all of our patients can communicate effectively with their healthcare team, GP at Hand offers translation services through “Silent Sounds”, the provider that has been commissioned by the Northwest London ICB.

Telephone Translation

For telephone / video appointments, Silent Sounds offer translation for over 43 languages. Please book your appointment as per usual via our Smart Triage service on the website. At the beginning of your appointment please advise your clinician of the language you require. They will then access an appropriate telephone interpreter and will consult with you via 3-way-conference call. 

British Sign Language (BSL) Translation

Please note that BSL services are only available for face-to-face appointments at one of our clinics. If you require a BSL interpreter for an upcoming appointment, please use the ‘Ask a Question’ option via our Smart Triage service. We will then arrange for a qualified interpreter from “Silent Sounds” to be present at your in-person consultation. Please note that arranging a BSL appointment can take up to 10 days, so if you feel that your query is urgent, consider contacting the  NHS 111 BSL Relay service or attending ED as appropriate.