How do I use the NHS app?

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How do I use the NHS app?

Once you are registered with the NHS app, you can use this to book an appointment, send us a message, view your upcoming and past appointments, view your medical record, request repeat prescriptions and more.

Once you are logged in, you can access the following services.

To book an appointment:

  • Select Services > View all
  • Select Contact your GP about a health problem

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Appointments
  • Select Book an appointment
  • Select Ask about a health problem

Note: due to the slighly confusing way the NHS app works, ‘Check for available GP appointments’ will always show that no appointments are available. Please ignore this option and always use ‘Contact your GP about a health problem’ or ‘Ask about a health problem’. You will then be directed to our booking system and you will be able to book or will be advised on next steps. We are trying to get this changed.

To send us a message or ask an administrative query:

  • Select Services > View all
  • Select Contact your GP surgery for a document or update

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Appointments
  • Select Request a letter or information

To view or request a repeat prescription:

  • Select ‘Request repeat prescriptions’ under ‘Services’
  • You can then view the status of any repeat prescriptions you have requested under ‘View and manage prescriptions’ under ‘Your health’

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Prescriptions
  • Select the prescription service you require

To view your medical record:

  • Select GP health record under Your health

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Appointments
  • Select Appointments notes and other updates

To view your test results:

  • Select Your health > View all
  • Select Test results and imaging

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Test results

To view upcoming and past appointments:

  • Select GP health record under Your health

If you have been updated to the new (v6) of the NHS App, which is being rolled out gradually, you will have slightly different options:

  • Select Appointments
  • Select Manage GP appointment

You may also see services, letters, results and appointments from hospitals and other services you have been referred to on the NHS app. The NHS team are continuing to add to the services available via the NHS app, so this will expand even more with time.