If you are running late for your appointment, you can cancel and rebook by following the link in the confirmation email you will have received at the time of booking. Please make every effort to attend your appointment, or cancel it if you are unable to attend, as this helps us to give the slot to somebody else and avoid wasting appointments.
If you are unable to take our Clinician’s call at the time of your digital appointment, they will try again in a few minutes. If you are again unavailable, you will need to rebook your appointment for another time as the Clinician will have moved on to other patients.
If you arrive more than 5 minutes late for your in-person appointment, your Clinician may not be able to see you. We will try to find you an alternative appointment time the same day, but you will need to rebook if we are unable to find one.
Sorry, we are unable to arrange transport on your behalf.
If you think you may be eligible for transport to your hospital outpatient appointment, you should contact the Transport Department of the Hospital that you will be attending. This needs to be done by the patient, or their nominated representative, and cannot be done by the GP Practice.
You may also be able to claim for the cost of arranging your own transport to Hospital.
More information is available on the NHS website.
Our clinicians try as hard as they can to run to time. However, sometimes they may be a little late to your appointment if they are held up with an earlier patient or urgent problem. Thank you for your patience. Your clinician will call you as soon as they are able to.
The best way to book appointments is online via our website.
However you choose to access us, we will take you through a short list of triage questions. These help us to work out whether you can be seen digitally, or need to be seen in person, how urgent your need is, and which of our team of experienced clinicians would be best to help you.