How to Book an NHS GP Appointment: A Simple Guide

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Need to see your GP? Whether it’s for a new health concern, a follow-up, or help managing a long-term condition, there are now several ways to book a GP appointment on the NHS.

Here’s a step-by-step guide to help you get the care you need, in a way that works for you.

Most GP surgeries now offer online booking, which is often the quickest and most convenient option.

1. Book Online

You can use:

  • Your GP practice’s website – many have an online form or booking system
  • The NHS App – a secure way to book appointments, request prescriptions, and view test results
  • Patient Access or other apps – if your surgery uses these platforms

You may need to create an account and link it to your GP practice. You’ll usually need some ID the first time you register.

2. Call the GP Practice

You can always phone your GP practice directly. This is a good option if:

  • You’re not confident using online services
  • You need help choosing the right appointment
  • You’re booking for someone else (e.g. a child or elderly relative)

Receptionists are trained to help you get the right type of appointment, they may ask questions to make sure you’re seen by the most appropriate person (e.g. a GP, nurse, or pharmacist).

3. Visit the GP Practice in Person

Some people prefer to visit the surgery and speak to reception face-to-face. This can be especially useful if you:

  • Need help navigating services
  • Are booking for someone who needs support
  • Don’t have internet access or a phone
  • You’ll be asked to provide details about your illness, how long you’ve been unwell, and how it’s affecting your ability to work.

Your form is reviewed by the practice team, and they’ll let you know whether you need an appointment, a phone call, or another type of care.

What Types of Appointments are Available?

Depending on your needs and availability, you might be offered:

  • A face-to-face appointment
  • A telephone appointment
  • A video consultation
  • An appointment with another team member (e.g. nurse, paramedic, or clinical pharmacist)

If it’s something routine or minor, you may also be directed to a local pharmacy or a First Contact Practitioner (e.g. for muscle or joint pain).

Need Urgent Help?

  • If your condition is urgent but not life-threatening, contact your GP or call NHS 111
  • If it’s a life-threatening emergency, call 999 or go to A&E

Extra Tips

  • Try to book early in the day if calling – lines can be busy at opening time
  • Be flexible if possible, some appointments are same-day, others are bookable in advance
  • You can cancel or reschedule via phone, app, or online if you no longer need the appointment

In Summary

    Booking a GP appointment has never been more flexible. Whether you prefer to go online, call, or pop in, there are options to suit every situation.

    If you’re unsure how to book, your practice’s website or reception team can guide you through the process.

    Remember, your health and comfort matter most, so choose wisely, and make the change that benefits you.

    You can book an appointment with GP at hand doctor any time. To book an appointment:

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    If you’re not registered with GP at hand, you will need to switch from your current GP practice. A waiting period will apply once you have submitted your application, before you can access our services.

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