Book a video appointment with a healthcare professional from the app at any time of day or night. You can speak to GPs, Physiotherapists, Prescribing Pharmacists and Advanced Nurse Practitioners. We’ll recommend the best clinician for you to speak to. Consultations are available 24/7 and you can choose an appointment time that suits you
Just download the app to get started. It only takes a few seconds.
When it’s time for your appointment your clinician will call you through the app, so there’s no waiting around.
The clinician will discuss your symptoms with you and may ask you to show them some things on camera, such as a skin rash, or perform simple checks, like feeling the glands on your neck.
You’ll need to make sure you’re in a private place with a reliable internet connection. If for any reason the connection drops, your clinician will call you back.
Sometimes you may need to be seen in person by a doctor or nurse, for example if they need to listen to your chest or carry out certain tests.
In these cases a face to face appointment will be arranged with you at your choice of our GP clinic locations.
Face to face appointments:
Monday to Thursday 8am - 8pm
Friday 8am - 6:30pm
Saturday 8am - 5pm
If you need an NHS prescription it will be sent to a local pharmacy of your choice for convenient collection. If you’re eligible for free prescriptions, this won’t change.
If needed, your clinician will be able to make NHS referrals to secondary care practitioners for specialist issues or therapies.
The service is free for all patients who register with us as their NHS GP practice. You can register online, and you will need to validate your identity via the app before you see a GP.
Users need to de-register from their current GPs in order to register for GP at hand. Users are only eligible if they live in the catchment area. A registration period will apply before you are able to access the service.
Get Started
