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Providing NHS services

Our Personalised Care Team is here for you

Babylon GP at Hand takes extra care to make sure you’re getting the support you need.

As well as providing all the traditional GP services, our app enables you to access a whole extra level of care whenever and wherever you may need it:

  • Digital consultations at a time and place of your choice

  • 24/7 access to a GP, 365 days a year

  • Consultations audio recorded, for you to download and share

  • Access to a dedicated Personalised Care Team

Personalised Care Team

Our Personalised Care Team supports you to make decisions about your care.

We aim to help you feel confident and empowered to manage your own health.

The team includes Social Prescribers, Health & Wellbeing Coaches and a Care Coordinator.

Our Social Prescribers can give you information and connect you with services to benefit your health and wellbeing. Some of the support you may be signposted to includes:

  • Housing advice
  • Financial guidance
  • Self-help for mental health conditions
  • Support for carers
  • Community activities and volunteering
  • Support with social isolation
  • Food bank vouchers

Our Care Coordinator can help to manage any existing referrals and streamline your care. They’ll direct you to the most appropriate contact in our GP at Hand network, giving you easy access to the assessments and advice you need.

Working collaboratively with you, our Health & Wellbeing Coaches can help you create an action plan, with practical steps towards a specific health goal.

If you’re a GP at Hand patient, our clinicians can refer you to the Personalised Care Team with your consent.

Please note that our Personalised Care Team members are non-clinical and do not replace clinical care. We are available Monday-Friday.

    Mark Perera - GP

    “We all work together as a supportive and proactive team, helping to manage all facets of life, from health and wellbeing through to housing and finances. Our aims are to be truly holistic, empowering the patients under our care and giving them the confidence to manage their health independently in the long term. There are of course many challenges, but the rewards are great and I really enjoy being a part of an innovative team, forming a pan-London task-force that is unique in the way it manages the needs of patients.”